Privacy Policy Details

When I Collect Information, What I Collect, How I Use it, When I Disclose It

Updated on July 30, 2018.


  1. When you visit this website, I collect no information about you.

    This website provides information about Gentle Computer Helpers and its owner, Michael Inskeep. It records no information about you or the computer/device you use to view this site. This website does not use scripts, cookies or beacons to track you or customize what you view. There are no ads on this site.

    Other websites that you may visit by following links from this site will have different privacy policies and different practices.


  2. If you email me or call me asking for help, I will collect:

    • your name and contact information so that I can communicate with you and I will know where to come to help you;
    • your availability so that we can schedule a mutually convenient time for me to help you;
    • a general description of the problems or issues you have so that I can assess whether I can help;
    • information about your computers and/or devices and the software running on them so that I can confirm that you are using computers or devices I support and determine what I will need to do to help you.

    DO *NOT* DISCLOSE CONFIDENTIAL INFORMATION VIA EMAIL. Email is by its nature insecure.


  3. In the course of working with you, I may collect:

    • identifying information for your computers, devices, and the software you are using
      such as make, model or version and serial number;
    • information about how you use your computing devices and software
      such as whether you want to have the same photos on your iPhone and iMac;
    • detailed information about the problems you have
      such as email sent to your gmail account is loading, but email sent to your AOL account is not;
    • a clear idea what you want to learn
      such as how to protect yourself from malicious websites that would try to attack your computer;
    • so that I can:

      • troubleshoot problems,
      • develop easy-to-follow instructions, tailored to your particular needs, and
      • make it easier to help you quickly and easily in the future when you have questions or need more help.

      I will store this information securely, following the same procedures and care with which I store my own information, based on the best practices recommended by information security professionals. I may delete it at my discretion, depending on how long it is relevant to my work with you or seven years after I no longer work for you.

      When the problems you had, or the tasks you wanted to learn how to do, would provide good real-life examples to educate others, I will strip away any personally identifying information before sharing them in public presentations or private exchanges with others.


  4. In the course of working with you, if you ask me to, I may record:

    • authentication credentials
      such as user names, passwords, and security questions for devices, networks, websites or Internet services

      so that I can:

      • more easily provide on-site or remote support for services requiring authentication, and
      • provide them to you if you misplace or forget them.

      I will only use your authentication credentials at your request to help you.

      If you ask that I save your authentication credentials, I will store them securely, following the same procedures and care with which I store my own authentication credentials, based on the best practices recommended by information security professionals.

      In the event of your incapacity or death, I may share your authentication credentials with the person managing your affairs (e.g. your spouse, partner, family member(s), power of attorney, or executor). I may use your credentials to assist them in managing or settling your affairs.

      If I am required by law, regulation, or court order to disclose any of your information, I will notify you in writing beforehand (unless prohibited by law) to give you the opportunity to seek an appropriate remedy.

      I will delete your authentication credentials at your request or by seven years after the last time I helped you (unless you ask me to hold them longer).


    • payment information
      such as credit card information

      so that I can:

      • help you make a purchase.

      Ordinarily I make purchases for clients on my own account and they reimburse me. If an occasion arises in which you ask that I make a purchase on your account, I may.

      I will not record or store your payment information unless you specifically request it. I will store your payment information following the same procedures and with the same care with which I store my own payment information, based on the best practices recommended by information security professionals.

      I will only use your payment information at your request to make purchases for which you give me prior approval.

      I will delete this information as soon as the specific need for using it passes.



  5. In the course of working with you, I may be exposed to confidential information unnecessary for my work with you.

    I will not record or store this information. I will not share it with anyone else unless legally required to do so. I will notify you in writing beforehand (unless prohibited by law) to give you the opportunity to seek an appropriate remedy.

    If I discover that you are engaged in a conflict or controversy, and I provide support to an individual or organization on the opposing side, I will immediately alert you. In every case so far, parties on both sides have asked me to continue providing support to them and I have held their information in complete confidence. If you, however, wish to seek support elsewhere, I will provide referrals to other support providers and delete your confidential information from my records.


  6. I keep the following information about the work I do for you:

    • information about each job
      such as date of the job, my mileage, my travel time, time I worked, services provided, what I charged you;
    • information about purchases I make on your behalf
      such as date of transaction, vendor, item(s) purchased, amount paid;
    • information about how you pay me
      such as whether you pay by cash or check, date, name on the account, check number;
    • so that I can:

      • monitor and improve my business practices, and
      • file taxes for my business.

    I will store this information securely, based on the best practices recommended by information security professionals. I delete it after seven years.